RETURNS
If you don't love it, for any reason, we'll take it back. Not 100% in love? No problem! You have 30 days to return your order for a full refund to your original payment method.
We accept returns and exchanges of unworn items (trying on over undies for fit is ok) returned in the original packaging, with tags attached, and free of damages and scents by the customer.
Please note that returns are not available for the following products:
- e-Gift Card
- Gifts
- Final sale discounted items.
HOW DO I RETURN OR EXCHANGE ?
Step 1: Contact us at support@glutione.com with your order number.
Step 2: We will reach out with instructions once we receive your request.
Step 3: Place your item(s) into the original packaging.
Step 4: Deliver your package to a certified shipping carrier. Be sure to get a receipt and tracking code.
As soon as our team confirms that the item was received in like-new condition, we’ll process your return and refund your original payment method, issue a credit, or ship your exchange (order confirmation will be sent)!
Please note: We cannot accept a return if your item arrives worn, or if your package is lost when you ship it back to us, so please take care.
As soon as our team confirms that the item was received in like-new condition, we will process your refund or ship your exchange!
REFUNDS
Refunds will be provided in the same way that the initial payment was made (e.g. credit card payments will be refunded directly to the same credit card). We cannot accept a return if your item arrives worn, or if your package is lost when you ship it back to us, so please take care.
GENERAL TERMS
Only purchases that we can verify were made from glutione.com qualify for an exchange or refund. We may, in our sole discretion, issue a refund for your purchase instead of an exchange or reject a request for a refund or exchange.
Still have questions? Contact us at support@glutione.com
WE STAND BY OUR PRODUCTS
We pour our hearts into creating a product you’ll love. We make returns simple because we believe everyone deserves the perfect fit. Your feedback helps us to constantly improve and update our products so they work for every unique body shape and size.
CONTACT US
If you have any questions or suggestions regarding this Return and refund policy, please contact us at:
- Email: support@glutione.com
- Service Time: Monday to Sunday: 9:00 am - 6:00 pm (EST)